Refund Policy

Last updated: 14 July 2026

Our Approach

RecoverSolar is a monthly subscription service. You pay for what you use, month by month, and can cancel any time. Because of this, we don't offer refunds on past months, but we make cancellation and control simple.

1. Subscription Fees Are Non-Refundable

All subscription fees paid to RecoverSolar are non-refundable. This applies to Pilot, Pro, and Agency plans, and to Partner Programme discounted subscriptions.

2. Cancellation

You may cancel at any time. Cancellation options:

Once cancelled, no further charges occur. Your access continues until the end of the paid billing period.

3. Partial Months

We do not provide pro-rata refunds for the current billing period, but you retain full access until the period ends.

Service credit, the one thing we do refund on: If RecoverSolar becomes unavailable for more than 72 consecutive hours in a billing month due to our fault, we apply a pro-rata credit to your next invoice on request. This is our commitment that if we fail to deliver the Service, you don't pay for the failure.

4. Failed Payments

If your PayFast payment fails, we retry twice over 5 days. If still unsuccessful, your subscription is suspended (not cancelled). You can restore it by updating payment details.

5. Chargebacks

Please contact us before initiating a chargeback. Most issues are resolved within one email. Chargebacks made without prior contact may result in account suspension.

6. Consumer Protection Act

Nothing in this policy limits your rights under the Consumer Protection Act, 2008. Where the CPA gives you stronger rights, those apply.

Contact

Refund questions: hello@recoversolar.co.za